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Trang chủ » bus to Laos » Ticket Exchange and Cancellation Policy
Ticket Exchange and Cancellation Policy
Ticket Exchange & Cancellation Policy
If you wish to exchange or cancel your ticket, please contact us via our hotline at 0965866188 for assistance and instructions.
For tickets booked through our partner platforms, customers must adhere to the specific cancellation and refund policies of the respective platform.
Cancellation Deadlines and Fees
For ticket cancellations (excluding holidays, Tet, group bookings, or cases subject to specific policies outlined further below), a cancellation fee may apply. This fee is calculated as a percentage of the original ticket price (i.e., the price before any promotions or discounts) based on the timing of the cancellation:
More than 48 hours before departure: No fee
Between 48 and 24 hours before departure: 50% of the ticket price
Less than 24 hours before departure: 100% of the ticket price
The time of cancellation is determined by the moment a VIPbus Vietnam staff member confirms to the customer that the cancellation has been successfully processed.
Cancellations by the Operator
In the event that VIPbus Vietnam cancels a trip, we will make every effort to notify the customer as soon as possible and assist in rebooking for the next available departure. If the customer does not accept this, VIPbus Vietnam will provide a 100% refund of the ticket price for that trip.
In cases of force majeure (such as natural disasters, traffic congestion, etc.), VIPbus Vietnam reserves the right to cancel or modify the schedule and departure times. VIPbus Vietnam will provide advance notice but shall not be held liable for any resulting issues.
Missed Departures
Customers are required to arrive at least 30 minutes before the scheduled departure time to allow for luggage handling and seating arrangements. VIPbus Vietnam assumes no responsibility if a customer fails to meet this requirement. Estimated pickup times for passengers boarding at intermediate stops are provided for reference only, as long-distance travel may cause deviations from the schedule. Therefore, passengers booking from intermediate stops should contact VIPbus Vietnam in advance to confirm the precise boarding time. VIPbus Vietnam will not be held responsible if a passenger misses their bus due to failing to make contact beforehand or if the operator is unable to reach the passenger.
In the event that a bus departs earlier than the scheduled time, or if VIPbus Vietnam fails to pick up a passenger despite having arranged a pickup, a 100% refund of the ticket price will be issued.
Special Cancellation and Refund Policy
For group bookings (5 or more tickets) and tickets for travel during public holidays or the Tet (Lunar New Year) holiday period (including at least 3 days before and after such holidays), cancellation fees will be determined at the sole discretion of VIPbus Vietnam. By booking for a group or traveling during these holiday periods, passengers agree to accept all decisions made by VIPbus Vietnam.
The cancellation and refund policy of VIPbus Vietnam is designed to protect customer interests and enhance competitiveness within the passenger transport sector. With clear guidelines regarding deadlines, fees, procedures, and conditions for cancellations and refunds—as well as specific provisions for holiday periods—customers can book and cancel their tickets with confidence and ease.
Note: The above policies are not be applied for public holidays or the Tet (Lunar New Year) holiday period.